FAQ
Q: Are Nexiroao products safe for pets?
A: Yes! All Nexiroao grooming tools are made from pet‑safe, high‑quality materials and undergo strict quality checks. They are designed to be gentle on your cat’s skin while effectively removing loose fur and tangles, making them safe for regular grooming.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs clearance and destination.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@nexiroao.com with photos of the issue. Our team will promptly arrange a replacement or refund.
Q: Do you offer international shipping?
A: Yes, Nexiroao ships worldwide. Please note that customs fees, import duties, or local taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@nexiroao.com
📞 Phone: +852 6360 0036
📍 Address: G/F, 10 Prince's Terrace, Mid‑Levels, Hong Kong 🐱